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HELP CENTER

You asked, we answered

Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.

Customer Service Rep

Why make your own wine?

Homemade wine is not something you just drink at home but something you can share with friends at a party or during a family gathering, plus, there’s plenty of benefits.

The Value
You can craft winery-quality wine for a fraction of what you would spend on similar store-bought wine.

It’s Fun!
Socialize with other winemakers while you bottle your wine at our store or craft your wine at home with a group of friends. You’ll meet new people, share your passion, and quickly realize why this has been a popular pastime for decades.

The Convenience
Have a cellar full of wine for every occasion and food pairing right at your fingertips. No more last minute trips to the liquor store!

Do you sell gift certificates?

Yes! We provide gift cards in any denomination for use on anything in store. We also carry a variety of items in our retail shop for gift giving.

How should I store my wine?

Here are some wine storage tips to ensure top-quality wine:

Do:
Store your wine upright for the first 3 to 5 days.
After that, store your wine on its side in order to keep the cork moist.
Store your wine in a cool, dark place.
Your wine should be stored where the temperature is CONSISTENT… Bright light, movement, and temperature fluctuations can negatively affect the quality of your wine.

Do Not:
Do not constantly turn your wine. Red wines will sometimes dust (leave residue on the inside of the bottle). This is normal. Simply decant your wine.
Do not store your wine directly on a cement floor. Put a thick piece of wood under your wine storage boxes.
Do not store your wine on heated floors.

Do you carry Traeger Grills in stock?

We aim to have all of the grills in stock so you can see and touch your grill before you buy. We offer a complete assembly, burn-in, and delivery for most areas of southern Vancouver Island or you can take your grill with you at the time of purchase.

Do you have Traeger brand pellets and accessories?

Yes! We carry the complete line-up of Traeger hardwood pellets, including Cherry, Pecan, Apple, Mesquite, Hickory, and Signature. We also carry the seasonal specialties when available, such as Turkey Blend.

We also carry all the hardware accessories to personalize your grill with the P.A.L. (Pop and Lock) system of front trays, hooks, roll racks, grill brushes, spatulas, Grill covers, etc..

Where can I get my Traeger grill serviced?

The first step, if you need help with your grill, is to call the Traeger customer service line (1-800-Traeger) from your cell phone, nearby your grill. They can walk you through troubleshooting and resolve many issues quickly. If they determine that your grill requires a technician then Valley Vines to Wines is a registered service center. 

Can I bag my wine instead of bottling it?

We have two styles of bags that hold the equivalent of 5 bottles each, you need 6 bags per batch. We also sell Wine Pokes so you can easily transport your wine to gatherings or keep it in your fridge, ready to go.

Do you offer sparkling wine?

You can make sparkling wine from any of our standard kits, just let us know when you start your batch. You will need sparkling wines bottles, not regular wine bottles. You can purchase them in our store or bring your own.

Can I bring someone with me to help bottle my wine?

Of course, but even better, you can form a group and share wine with each other to get more selection each time you bottle. A group of 3-5 is the ideal size for wine making.

Do you carry seasonings and brines in your store?

We have a great selection of popular brands of rubs, seasonings, brines, and sauces. Traeger, Meat Church, Whiskey Bent, Craig's, Rib Candy, and a local favourite, Triple Smoke.

Can I make wine for a special event?

You can make wine for a wedding, family reunion, anniversary party or any gathering. We also do customized labels to commemorate the occasion. Call the store or come in to discuss all of the available options.

What are your terms and conditions?

Terms and Conditions – Valley Vines to Wines

Effective Date: August 13, 2025
Welcome to Valley Vines to Wines! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our online store, you agree to abide by these Terms.

1. General Information

Valley Vines to Wines is located in British Columbia, Canada. All transactions are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after changes are posted constitutes your agreement to those changes.

2. Online Store Terms

  • You must be at least 19 years old (legal drinking age in BC) to purchase wine-making kits or services.

  • You agree to provide current, complete, and accurate purchase and account information.

  • Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.

3. Product Availability and Descriptions

We make every effort to display accurate product descriptions and availability. However, we do not guarantee that the information is error-free, complete, or current. In the event of an error, we reserve the right to cancel any orders placed for a product listed incorrectly.

4. Returns and Exchanges

Returns are accepted within 15 days of purchase for store credit only, provided the item is:

  • Unopened

  • Unused

  • Undamaged

  • Accompanied by proof of purchase
    Clearance and special-order items are final sale.

To initiate a return, please contact us at info@valleyvinestowines.com or visit us at the store.

5. Shipping

We currently ship within Canada. Shipping costs are calculated at checkout based on delivery location and order weight.
Orders are processed within 2–4 business days. Delivery times may vary based on shipping provider, weather, or other conditions beyond our control.

6. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

7. Limitation of Liability

Valley Vines to Wines shall not be liable for any indirect, incidental, or consequential damages that result from the use or inability to use our website or products. Our total liability shall not exceed the amount paid for the product in question.

8. Order Cancellation

We reserve the right to cancel any order at our sole discretion, for any reason, including but not limited to:

  • Product availability

  • Pricing or description errors

  • Suspicious activity or suspected fraud

  • Shipping limitations
    If your order is cancelled, you will be notified and any payment made will be refunded in full.

9. Contact Information

Valley Vines to Wines
2490 Trans Canada Hwy
Mill Bay, BC V0R 2P1
📞 250-743-4647
📧 info@valleyvinestowines.com

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